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Terms of Purchase

1. GENERAL

1.1. The owner of the online store AutoExtra (hereinafter referred to as the Online Store) is Autoextra OÜ (registration code 12090540), located at Värvi 5-A112, Tallinn.

1.2. These terms of use regulate the legal relationships arising between Autoextra OÜ (Seller) and the person making a purchase (Buyer) in the purchase and sale conducted through the Online Store.

1.3. In addition to these terms, the legal relationships arising from the marketing of products via the online store are governed by the laws of the Republic of Estonia.

1.4. The Seller may change the terms of use of the online store and the prices of products and services. Buyers will be informed of changes within the online store environment. The transaction will be subject to the terms and prices in effect at the time of the transaction.

1.5. The selection of products, prices, and discounts may differ from those of the Seller’s retail stores in terms of assortment, pricing, and discounts.

2. PRICE

2.1. Information about the goods is presented in the Online Store directly next to the goods and includes the applicable 22% VAT in the Republic of Estonia.

2.2. Product prices are indicated next to the products in the Online Store. A fee for delivery will be added to the price unless otherwise specified when paying for the goods. The delivery fee depends on the Buyer’s location and the method of delivery. The delivery fee is displayed to the Buyer when placing the order.

2.3. The Online Store reserves the right to withdraw from the sales transaction and demand the return of the goods from the Buyer if the price of the goods in the Online Store is significantly below the market price of the goods due to an error.

3. PLACING AN ORDER

3.1. To order goods, the desired products must be added to the shopping cart. To place an order, the required fields must be filled in, and an appropriate method of product delivery must be selected.

3.2. It is possible to change the products and quantities in the shopping cart and remove products from the cart until payment for the products is made.

3.3. When placing an order, the final price is displayed on the screen, which can be paid via bank link or another payment solution.

3.4. The contract comes into effect once the amount due for payment is received in the Online Store’s bank account.

3.5. The Seller sends a confirmation of the order to the Buyer’s email address. If the email is not found in the inbox, please check that it has not accidentally ended up in the spam folder.

3.6. The Seller has the right to withdraw from the contract if the ordered goods cannot be delivered due to the goods being out of stock or for another reason. The Seller will inform the Buyer as soon as possible and refund all payments received for the ordered goods (including delivery costs) without delay, but no later than 14 days from the notification.

4. PAYMENT

4.1. The Buyer pays 100% of the purchases made in the Online Store in advance.

4.2. Orders can be paid via Montonio’s Estonian bank links or by invoice.

4.3. Payment is made in a secure environment outside the online store. The Seller does not have access to the Buyer’s bank and credit card information.

5. DELIVERY

5.1. The Online Store delivers products within Estonia.

5.2. Products are delivered according to the method selected by the Buyer in the Online Store.

5.3. The Buyer bears the shipping costs, and the corresponding price information is displayed alongside the delivery method.

5.4. The Seller dispatches orders on all working days, but no later than five working days after order confirmation. In exceptional cases, the Seller has the right to deliver the goods within up to 45 calendar days. Custom orders are considered to be the exception.

6. RIGHT OF WITHDRAWAL, RETURNING AND EXCHANGING PRODUCTS

6.1. The Buyer has the right to withdraw from the transaction within 14 calendar days by submitting a written declaration of withdrawal from the purchase of goods to the Seller. The declaration form is available on the e-commerce association's website and must include the following information:

  • First and last name
  • Contact phone number
  • Email address
  • Address
  • Bank account details
  • Date of order placement
  • Date of receipt of goods
  • Name of the goods to be returned
  • Serial number of the goods
  • Invoice number of the goods
  • Reason for return

6.2. The declaration of withdrawal from the purchase of goods must be sent to the email address info@autoextra.ee or to the address Värvi 5-A112, Tallinn no later than 14 calendar days after receiving the goods. The Seller confirms receipt of the withdrawal declaration by sending a notification to the Buyer.

6.3. The returned product must include all purchase documentation. Labels attached to the goods and items installed to protect the condition of the goods (e.g., protective films, moisture absorbers, plastic wraps, etc.) that do not prevent the goods from being tried on and examined must remain attached when returning the goods.

6.4. To use the 14-day right of withdrawal, the ordered goods must not be used in any way other than necessary to verify the nature, characteristics, and functioning of the goods, as permitted when trying the goods in a physical store. If the goods are used for purposes other than necessary to verify the nature, characteristics, and functioning of the goods, or if there are signs of use or wear, the Seller has the right to reduce the returnable amount according to the decrease in the value of the goods or to refuse to refund the purchase price.

6.5. The return conditions apply to standard-sized products. Custom orders and products tailored to specific wishes are not eligible for return.

6.6. The Buyer can exchange the ordered product within 14 calendar days after receiving it if the size of the ordered product is unsuitable. The conditions for returning a product with an unsuitable size are governed by sections 6.1-6.5.

6.7. If the returned product cannot be exchanged due to the unavailability of the desired size, the Seller will contact the Buyer to propose a solution.

6.8. From the day the Buyer submits the declaration of withdrawal from the purchase of goods, the Buyer is obliged to return the product within 14 calendar days.

6.9. Until the Seller receives the returned product, the Seller does not take responsibility for the product. Returning and/or exchanging the product is free of charge, except for the return shipping costs, which are borne by the Buyer. If the Buyer has received a defective product, the Seller bears the costs associated with the return.

6.10. Upon receiving the returned goods, the Seller refunds the amount paid for the goods, including shipping costs, to the Buyer’s specified bank account without delay, but no later than 14 days from receiving the declaration of withdrawal. If the Buyer has explicitly chosen a delivery method different from the cheapest standard delivery method offered by the Online Store, the Seller does not have to refund costs exceeding those associated with the standard delivery method.

6.11. The Seller reserves the right to delay refunds until the Seller has received the returned goods.

6.12. The Seller has the right to withdraw from the sales transaction and demand the return of the goods from the Buyer if the price of the goods in the Online Store is significantly below the market price of the goods due to an error.

7. RIGHT TO FILE A COMPLAINT

7.1. The Seller is responsible to the Buyer for non-compliance or defects of the goods sold that existed at the time of handing over the goods and that become apparent within two years from the date of handing over the goods to the Buyer. It is assumed that any defect was already present at the time of handing over the goods within the first six months from the date of handing over the goods. It is the Seller’s obligation to disprove this assumption. The Seller is not responsible for defects that have arisen after handing over the goods to the Buyer.

7.2. Upon discovering non-compliance with product requirements or defects, the Buyer must immediately, but no later than within 2 months of becoming aware of the non-compliance, notify the Seller by sending the relevant information to the email address info@autoextra.ee or in writing to the address Värvi 5-A112, Tallinn.

7.3. In the case of non-compliance with product requirements or defects, the Buyer has the right to demand that the product be repaired or replaced with a compliant and defect-free product or to return the product at the Seller’s expense.

7.4. The Buyer has the right to demand a reduction in the purchase price of the product or termination of the contract and a refund of the amounts paid for the product if:

  • The Seller is unable to repair or replace the product, or
  • The repair or replacement of the product fails, or
  • The Seller has not rectified the defect in the product within a reasonable time.

7.5. In the case of returning a non-compliant product, the Buyer is refunded the amount paid for the product, including shipping costs, to the Buyer’s indicated bank account no later than 14 days after the return. The Seller has the right to delay refunding the amounts paid until the Buyer has returned the product in the Seller’s possession.

7.6. The Seller bears the costs associated with repairing or replacing the goods within the first six months from the date of handing over the goods to the Buyer. In the following 1.5 years, the Seller bears the corresponding costs only if the complaint is justified. The Seller does not reimburse the Buyer for expenses incurred due to non-compliance with product requirements or defects if:

  • The value of the product has decreased/the product is damaged due to the Buyer’s fault;
  • Defects have arisen due to the product being used for non-intended purposes, e.g., not following the maintenance instructions;
  • The value of the product has decreased due to natural wear and tear from normal use;
  • There is no copy of the document proving the purchase.

7.7. If there are disagreements between the Buyer and the Seller regarding product defects, the Buyer has the right to file a complaint with the Seller, indicating their name and contact details, the date of the complaint, the defect in the product, and their desired solution in a written or electronically reproducible form. The Seller responds to the Buyer’s complaint in a written or electronically reproducible form within 14 calendar days. If the Buyer has complaints regarding the Online Store, they must be sent to the email address info@autoextra.ee.

7.8. If the Buyer and the Seller do not reach an agreement regarding the dispute, the Buyer has the right to refer the dispute to the Consumer Disputes Commission operated by the Consumer Protection Board in Estonia for out-of-court resolution. The procedural conditions can be found, and applications can be submitted here (https://www.tarbijakaitseamet.ee/et/tarbijavaidluste-komisjon). The Consumer Disputes Commission is competent to resolve disputes arising from the contract concluded between the Buyer and the Seller. Reviewing the Buyer’s complaint by the commission is free of charge. In resolving disputes at the Consumer Protection Board in Estonia, the laws of the Republic of Estonia apply. The Buyer may also refer to the European Union's online dispute resolution platform (https://ec.europa.eu/consumers/odr/main/index.cfm).

7.9. If the commission’s decision is not accepted, the parties have the right to approach the district court corresponding to the Buyer’s location.

8. PROCESSING OF PERSONAL DATA

8.1. The responsible data controller for personal data is Autoextra OÜ (registration code 12090540), located at Värvi 5, Tallinn.

8.2. The processing of personal data complies with the legal acts of Estonia and the European Union.

8.3. The responsible data controller collects the following personal data: name, phone number, address, email address, bank account details. The data is used solely for processing the order and sending the goods to the Buyer. The Seller transfers personal data to shipping service providers for the purpose of delivering the goods.

8.4. Personal data transferred to the responsible data controller is protected and treated as confidential information. Data transmission between the customer and banks is encrypted. The data processor does not have access to the customer's confidential bank and payment card details. The responsible data controller does not disclose the data obtained to third parties.

8.5. The responsible data controller may send newsletters to the Buyer, including satisfaction surveys and offers, to the Buyer’s email address only if the Buyer has previously given consent for this purpose.

8.6. The Buyer has the right to file a complaint with the Data Protection Inspectorate or the court if they believe that their rights have been violated in the processing of personal data. The contact details of the Data Protection Inspectorate (AKI) can be found on the AKI website at www.aki.ee.